Dewrito | Moderation

What we act on

In short: illegal content, harassment, spam, and anything that puts the server or other users at risk. The full list is in sections 3 to 5 of the terms. We do not act on good-faith disagreement, tone complaints or lawful discussion we happen to dislike.

Reporting

STEP 1

Report it

Use your client's report option on the message, or email abuse@dewrito.net. Include the room, the user, roughly when, and a screenshot if you have one.

STEP 2

We look

A moderator reviews the report, usually within a day. Reports from other homeserver admins about our users get the same treatment.

STEP 3

We act

Depending on severity: a warning, message removal, a room ban, a server-wide ban, or account deactivation. Illegal material is removed immediately and reported where the law requires.

STEP 4

Appeal

Think we got it wrong? Email support@dewrito.net. A different moderator reviews appeals where possible.

Reports made through a Matrix client only reach our moderators, even when the reported user is on another server. For users elsewhere, their own homeserver's admins need to hear from you too. Our admin contacts are published in the standard /.well-known/matrix/support file so other servers can reach us the same way.

Tools

Draupnir, a moderation bot, applies bans and redactions across the rooms in our space and subscribes to shared ban lists for known spam and abuse accounts.
Email whitelist at registration, which stops most throwaway-account spam before it starts. Providers can be added on request.
Federation controls on the homeserver for servers that are a persistent source of abuse.
On Fluxer, server owners manage their own roles and bans; instance moderators step in for terms violations.

The community directory

Anyone can submit a listing to the Boosted Communities page, so it has its own checks:

A captcha and a review step before a listing is created.
NSFW listings are hidden behind an age confirmation and never appear in the home-page bar.
A word filter on names and descriptions, and a flag moderators can set to pull a listing without deleting it.
A blocklist of homeservers whose rooms are never listed, shown below. Boost payments for excluded listings are not refunded.

Directory blocklist

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Think a server is on this list by mistake? Tell us.

Transparency

We are a small volunteer team. We do not publish per-case details, but we will say when a rule changes, and we post service-affecting moderation actions, such as blocking a server, as notices on the status page.